Refund policy
RETURN & REFUND POLICY
Last Updated: July 31, 2026
At Avenue, we take pride in crafting premium leather goods built to last. Every product is carefully inspected before dispatch to ensure it meets our quality standards. If for any reason you're not completely satisfied with your purchase, we're here to make it right.
30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at returns@avenueshop.co. If your return is accepted, we'll provide instructions on how and where to send your package. Returns must be sent to:
Avenue, 267/A Municipal Colony Jaranwala, Postal Code 37250, Pakistan
RETURN SHIPPING CHARGES
- If you are returning an item of your own choice (e.g. change of mind, wrong size ordered), return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping method, especially for high-value leather items.
- If the item is defective, damaged, or incorrect, Avenue will cover the full return shipping cost. Please contact us within 48 hours of receiving your order with clear photos at returns@avenueshop.co and we will arrange the return at no cost to you.
LEATHER CARE & QUALITY GUARANTEE
All Avenue products are crafted from genuine leather and undergo strict quality inspection before dispatch. Please note that natural leather may have slight variations in texture, grain, and tone — these are characteristics of authentic leather, not defects. Each piece is unique.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately at support@avenueshop.co if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue, cover return shipping, and make it right as quickly as possible.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
- Custom or personalized leather products
- Items marked as final sale
- Products showing signs of wear or use
- Gift cards
EXCHANGES & REFUNDS
We want you to be completely happy with your Avenue purchase. Once your return is accepted, you have two options — the choice is yours:
- Exchange — We'll send you a replacement of equal value, subject to availability. Let us know your preferred item when contacting us.
- Refund — We'll refund the full amount to your original payment method within 10 business days of return approval.
Simply state your preference when initiating your return at returns@avenueshop.co and we'll take care of the rest.
EUROPEAN UNION 14-DAY COOLING OFF PERIOD
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
COMMON QUESTIONS
How long does a refund take? — 10 business days after return approval. Can I exchange for a different color or size? — Yes, subject to availability. Contact returns@avenueshop.co first. What if my leather item arrived damaged? — Contact support@avenueshop.co within 48 hours with photos — Avenue covers return shipping. Do I pay for return shipping? — Only if returning by personal choice. If the item is damaged or incorrect, Avenue covers it. Are all leather items the same? — Natural leather has unique grain variations — this is a feature, not a flaw.
CONTACT US
Avenue, 267/A Municipal Colony Jaranwala, Postal Code 37250, Pakistan 📧 General enquiries: info@avenueshop.co 📧 Customer support: support@avenueshop.co 📧 Returns & exchanges: returns@avenueshop.co